Call us at : 02 9874 2432

Suite 5, 35 Fourth Avenue, Eastwood, NSW 2122

Our COVID-19 Plan

What is COVID-19?

COVID-19 is a viral infectious disease that is caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). Symptoms include fever, cough, sore throat and shortness of breath. It is spread from person to person by respiratory droplet so when a person with infection coughs, sneezes, or talks these droplets can infect another person if it makes direct contact with the mucous membranes. Infection can also occur if a person touches an infected surface and then touches his or her eyes, nose, or mouth.

Physical distancing measures are effective in preventing the spread of this virus as droplets typically do not travel beyond 2 meters and do not linger in the air.

There have been no known COVID-19 associated with our clinic, however in line with NSW health and the Australian Society of Otolaryngology, Head and Neck Surgery guidelines, we are instituting strategies to reduce risk of transmission of COVID-19 virus to protect our patients and staff.

Please contact us immediately on 9874 2432 if you have
  • travelled overseas in the last 14 days
  • travel to Victoria or Sydney hotspots in the last 14 days
  • contact with a suspected case of COVID-19
  • any respiratory symptoms such as cough, running nose, sore throat or fever
  • potential exposure to a positive COVID-19 case or if you have COVID-19

We ask that you DO NOT visit our clinic if you have any above to protect our other patients and staff. Please contact us and we will work with you to work out alternative arrangements to assist you with your care.

To protect others you must:

  • wear a mask to your appointment
  • practice good hygiene 
  • practice social distancing
  • follow the limits for public gatherings
  • understand how to self-isolate if you need to

Our Infection Control Measures …

We have implemented measures to assist in continuing services for patients who need to be seen more urgently to support our frontline colleagues and avoid further pressure and crowding of our public hospital system. These measures include:

  • All patients are asked to attend wearing a mask
  • Distance spacing of seating in our waiting rooms
  • Removal of toys and reading material from our waiting rooms
  • Any patients with above risk factors are not seen in the clinic
  • Provision of hand sanitiser for all patients
  • Limiting non-patient visitor to one per patient
  • Infection control measures including sterilising regular cleaning and of our office space and equipment and work surfaces
  • Use of personal protective equipment by doctors and staff for procedures

Any non-urgent patients potentially at higher risk will be rescheduled or offered a telehealth appointment.

We appreciate your patience as we proactively implement these measures. To assist us, we would appreciate if you could complete and send us your registration form, referral and any relevant results electronically prior to your appointment.


If you would prefer not to attend the clinic for your appointment, we can offer telehealth (video) or telephone consultation instead of face to face consultation. Please contact our staff to book your virtual consultation. Our staff would be happy to talk you through this using your smartphone, tablet or computer. If you don’t have internet at home, then we can organise for your to speak to one of our specialist through the phone about your specific concerns.

As the COVID-19 virus situation is continually evolving, we will continue to keep up to date with the latest guidelines and our policies are subject to change in response to new developments.

More Information

Australian Department of Health, Healthdirect or  call the Australian Government’s National Coronavirus Helpline on 1800 020 080

For appointment please contact us on 9874 2432