COVID-19 is a viral infectious disease that is
caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).
Symptoms include fever, cough, sore throat and shortness of breath. It is spread
from person to person by respiratory droplet so when a person with infection
coughs, sneezes, or talks these droplets can infect another person if it makes
direct contact with the mucous membranes. Infection can also occur if a person
touches an infected surface and then touches his or her eyes, nose, or mouth.
Physical distancing measures are effective in
preventing the spread of this virus as droplets typically do not travel beyond
2 meters and do not linger in the air.
There have been no known COVID-19 associated
with our clinic, however in line with NSW health and the Australian Society of
Otolaryngology, Head and Neck Surgery guidelines, we are instituting strategies
to reduce risk of transmission of COVID-19 virus to protect our patients and
Please contact us immediately on 9874 2432 if you have
travelled overseas in the last 14 days
any respiratory symptoms such as cough, running nose, sore throat or fever
potential exposure to a positive COVID-19 case or if you have COVID-19
We ask that you DO NOT
visit our clinic if you have any above to protect our other patients and staff.
Please contact us and we will work with you to work out alternative
arrangements to assist you with your care.
protect others you must:
practice good hygiene
practice social distancing
follow the limits for public gatherings
understand how to self-isolate if you need to
Our Infection Control Measures …
We have implemented measures to assist in
continuing services for patients who need to be seen more urgently to support
our frontline colleagues and avoid further pressure and crowding of our public
hospital system. These measures include:
Distance spacing of seating in our waiting rooms
Removal of toys and reading material from our waiting rooms
Any patients with above risk factors are not seen in the clinic
Provision of hand sanitiser for all patients
Any patients with respiratory symptoms are asked to wear a mask and wait in a separate space or their car if possible
Limiting non-patient visitor to one per patient
Infection control measures including sterilising regular cleaning and of our office space and equipment and work surfaces
Use of personal protective equipment by doctors and staff for procedures
patients potentially at higher risk will be rescheduled or offered a telehealth
We appreciate your
patience as we proactively implement these measures. To assist us, we would
appreciate if you could complete and send us your registration form, referral
and any relevant results electronically prior to your appointment.
If you would prefer
not to attend the clinic for your appointment, we can offer telehealth (video)
or telephone consultation instead of face to face consultation. Please contact
our staff to book your virtual consultation. Our staff would be happy to talk
you through this using your smartphone, tablet or computer. If you don’t have
internet at home, then we can organise for your to speak to one of our
specialist through the phone about your specific concerns.
We can offer bulk-billing for Telehealth consultations for patients with Commonwealth Concession cards, minors or those at higher risk of COVID-19 infection under the governments temporary initiatives in place until September 30, 2020. Telehealth consultations does not include a physical examination, and you may be advised by our doctors if further face to face review is required as part of urgent management of your problems.
As the COVID-19 virus
situation is continually evolving, we will continue to keep up to date with the
latest guidelines and our policies are subject to change in response to new