Call us at : 02 9874 2432

Suite 5, 35 Fourth Avenue, Eastwood, NSW 2122

Our COVID-19 Plan

What is COVID-19?

COVID-19 is a viral infectious disease that is caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). Symptoms include fever, cough, sore throat and shortness of breath. It is spread from person to person by respiratory droplet so when a person with infection coughs, sneezes, or talks these droplets can infect another person if it makes direct contact with the mucous membranes. Infection can also occur if a person touches an infected surface and then touches his or her eyes, nose, or mouth.

Physical distancing measures are effective in preventing the spread of this virus as droplets typically do not travel beyond 2 meters and do not linger in the air.

We are proud that there have been no known COVID-19 associated with our clinic, and specialists working at our clinic continue with thorough, direct examination of patients’ airways. In line with NSW health and the Australian Society of Otolaryngology, Head, and Neck Surgery guidelines, we continue to institute strategies to reduce the risk of transmission of COVID-19 virus to protect our patients and staff.

Please contact us immediately on 9874 2432 if you have
  • fever (≥38°C) or history of fever (eg, night sweats, chills)
  • recent and sudden respiratory infection eg. sore throat, cough, shortness of breath or loss of smell
  • COVID infection in the last 14 days
  • close contact with COVID-19 or asked to isolate as per public health guidelines
  • overseas travel in the last 7 days

We ask that you DO NOT visit our clinic if you have any above to protect our patients and staff. Please contact us and we will work out alternative arrangements to assist you with your care.

To protect others you must:

  • wear a mask to your appointment
  • bring a NEGATIVE COVID PCR test taken within 48-72 hours of your arrival
  • practice good hygiene 
  • practice social distancing
  • come alone if possible

Our Infection Control Measures …

We have implemented measures to assist in continuing services for patients. These measures include:

  • All patients are asked to attend wearing a mask
  • Use of personal protective equipment by doctors and staff for procedures
  • COVID Negative results required for all patients to ensure a safe and welcome environment
  • Distance spacing of seating in our waiting rooms
  • Removal of toys and reading material from our waiting rooms
  • Patients triaged and offered alternatives to face to face consultations if required
  • Provision of hand sanitiser for all patients
  • Limiting non-patient visitor to one per patient
  • Infection control measures including increased regular cleaning of our office space and equipment and work surfaces

Any non-urgent patients deemed at higher risk of COVID transmission will be rescheduled or offered a telehealth appointment.

We appreciate your patience as we proactively implement these measures. To assist us, we would appreciate if you could complete and send us your registration form, referral and any relevant results electronically prior to your appointment.


If you would prefer not to attend the clinic for your appointment, we can offer telehealth (video) or telephone consultation instead of face to face consultation. Please contact our staff to see if it is feasible to book you a virtual consultation. Our staff would be happy to talk you through this using your smartphone, tablet or computer. If you don’t have internet at home, then we can organise for your to speak to one of our specialist through the phone about your specific concerns.

As the COVID-19 virus situation is continually evolving, we will continue to keep up to date with the latest guidelines and our policies are subject to change in response to new developments.

More Information

Australian Department of Health, Healthdirect or  call the Australian Government’s National Coronavirus Helpline on 1800 020 080

For appointment please contact us on 9874 2432